Insights from Sacramento 311 Reveal Key Service Needs of Residents

During the 2025-26 reporting period, Sacramento 311 handled 593,444 service requests, marking an increase of nearly 14% compared to the prior year. Residents utilize the 311 service to access various City services, report concerns, and seek information, whether it involves missed trash pickups or issues on neighborhood streets.

City Manager Maraskeshia Smith emphasized the value of the 311 data, stating, “311 is one of the most direct connections between our residents and the services the City provides every day.” This data offers insight into community needs and areas for improvement across City services. The most requested services included Recycling and Solid Waste, with 39% of requests related to junk, appliance, and e-waste pickups, while Homeless Reports surged by 52%, highlighting the evolving demands within the community.